FAQs

FAQs

 All orders are processed and shipped within 7 days of being received and take about 7- 10 business days to arrive depending on the destination address. Orders are shipped via Canada Post and you will receive a confirmation email including tracking number once your order is processed. Exceptions to this policy include pre-orders and made to order items that may take slightly longer to ship.

I am having trouble with my shipping address.

Helpful tip: Contact us and also remember to include your Order No. and/or the standard postal code and correct entry of your city and state/province

 

International Shipping

Can I ship internationally?

Yes, Spread Love ships internationally.

 

Order Status

How can I find the status of my order?

You can find the status of a particular order and view your order history on the order status tracking page.

 

Credit Card Trouble

I am having trouble with my credit card information for my online order.

If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card and matches your account billing address, try re-entering your CVN or security code, and be sure that the card is current and valid. After validating the information you've entered and an error message is received a second attempt, contact your financial institution for further assistance.

 

Out of Stock Products

How do I know when an item will be restocked online or stocked in stores?

Some pages have an "email me" feature that lets us notify you when your product is back! If the product says "coming soon" or "temporarily out of stock," come visit us again.

Refund Policy

What if i want to return my package? 

In the off chance that something you’ve ordered is actually sold out we do give the option to refund your purchase or have it exchanged for an item of equal or lesser value. Unfortunately we cannot accept exchanges or refunds on items that are shipped, as we cannot guarantee that the product(s) haven’t been worn, washed or tampered with. You can contact customer service at spreadloveorders@gmail.com if you have questions regarding an exchange or refund.